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The Essential Supervisor’s Handbook

Book Description

The key to a good business is good employees. The key to good employees?

A great supervisor. The Essential Supervisor’s Handbook provides a guide for both new and experienced supervisors featuring expert explanations, advice and motivation. It is a quick reference guide that covers a wide range of topics, from employee relations, team leadership, and motivation to the legal aspects of hiring, firing, and disciplining employees.

The Essential Supervisor’s Handbook also takes on difficult issues from upgrading to downsizing, and everything in between, such as:

• multicultural teams,

• working with unions,

• finding communication methods that work for you and your team.

As well as how to

• stay positive,

• move your team (and yourself) forward, and

• create a productive work atmosphere.

Concise and written in an easy-to understand style, The Essential Supervisor’s Handbook is the one tool that no manager can afford to be without.

Co-author Brette McWhorter Sember is a former attorney and mediator and the author of more than 20 books, including How to Form a Corporation in New York. Co-author Terrence Sember has owned and operated two businesses and has more than 15 years experience in management positions. The Sembers live in the Buffalo, New York area

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Table of Contents
  4. Introduction
  5. Chapter 1 - The Basics of Leading
    1. Evaluate Yourself
    2. Evaluate Your Position
    3. Get Into Management Mode
    4. Create a Positive Environment
    5. Improving the Human Environment
    6. Set Objectives
    7. Delegation
    8. Credibility
    9. Vision
    10. Achieve Profits
    11. Finding Time for Your Work
    12. Manage Time Effectively
    13. Understand Costs
    14. Work With Your Supervisor
  6. Chapter 2 - Leading Employees
    1. Get to Know Your Employees
    2. Set Individual Goals
    3. Providing Feedback
    4. Motivate Your Employees
    5. Manage Non-standard Employees
    6. Manage Out of the Office Employees
    7. Establish Accountability
    8. Increase Productivity
  7. Chapter 3 - Communication Basics
    1. How Your Communication Is Interpreted
    2. Implications
    3. Results Through Wording
    4. Common Courtesy
    5. Communication Pitfalls to Avoid
    6. Expressing Urgency
    7. Offering Corrections
    8. Body Language
    9. Setting a Tone
    10. Saying What You Mean
    11. Listening
    12. Effectively Using Different Vehicles for Communication
    13. Foster Communication in Your Workplace
    14. Meetings
    15. Communicating With Your Boss
  8. Chapter 4 - Employment Issues
    1. Job Postings and Resumes
    2. Interviewing
    3. Legal Hiring Requirements
    4. Sexual Harassment
    5. Substance Abuse
    6. Complaints and Grievances
    7. When You’re in the Hot Seat
    8. Multicultural Teams
    9. Age Gaps
    10. Privacy
    11. Employee Correction
    12. Reviews
    13. Terminating an Employee
  9. Chapter 5 - Your Plan for Continuing Success
    1. Find Your Successor
    2. Stay Organized
    3. Manage Vendors and Suppliers
    4. Manage Clients and Customers
    5. Chain of Command
    6. Ongoing Learning
    7. Create and Maintain Momentum
    8. Set a Pace
    9. Stress-Busting Tips
    10. Employee Retention
    11. Maintain Balance in Your Life
    12. Holiday Gifts
    13. Staying Positive About Your Job
    14. Develop Confidence
  10. Conclusion
  11. Appendix A - Essential Checklists
  12. Appendix B - Additional Resources
  13. About the Authors