Contents
1. The World Is Being Ruined by Best Efforts
(Best Efforts Without Guidance Lead to Failure)
2. Quality Is Made in the Boardroom
(Only Top Management Can Make the Decisions Necessary to Assure Quality)
(How Can We Bring About Improvement?)
4. There Is No Such Thing as Instant Pudding
(Deming’s 14 Points for Management)
(People Are Part of the System)
6. There Is No Substitute for Knowledge
(Information Is Not Knowledge)
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