The EQ Edge: Emotional Intelligence and Your Success, Third Edition

Index

A

ABCDE approach, 36–45

activating event (A), 37

beliefs (B), 37–38, 200–201

consequence (C), 37

debate, dispute, discard (D), 42–45, 164–65, 207

and impulse control, 178, 179

and optimism, 215–16

and stress, 200–202, 207

accountants, 316

Ackley, Dana, 264

acupressure, 206

adversity, 263

age. See also youth

and emotional intelligence, 17–19, 283–86, 288, 311–12

and goal setting, 83–84

aggression. See also bullies

assertiveness vs., 108–11, 117

controlling, 178

disadvantages, 117, 118

passive, 114–15, 117

responding to, 110

in workplace, 111–12

Alumran, Jihan, 285

American Express Financial Services, 244

American Psychological Association, 6, 306–7

Americans, 107, 108

Andreessen, Marc, 190

anger, 48, 49, 56

handling, 34–36, 53–55, 178