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The EQ Edge: Emotional Intelligence and Your Success, Third Edition

Book Description


What is the formula for success at your job? As a spouse? A parent? A Little League baseball coach or behind the bench of a minor hockey team?

What does it take to get ahead? To separate yourself from the competition? To lead a less stressful and happier existence? To be fulfilled in personal and professional pursuits?

What is the most important dynamic of your makeup? Is it your A) intelligence quotient? or B) emotional quotient?

If you picked "A", you are partly correct. Your intelligence quotient can be a predictor of things such as academic achievement. But your IQ is fixed and unchangeable. The real key to personal and professional growth is your emotional intelligence quotient, which you can nurture and develop by learning more about EQ from the international bestseller The EQ Edge.

Authors Steven J. Stein and Howard E. Book show you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm-all of which are essential ingredients of success.

The EQ Edge offers fascinating-and sometimes surprising-insights into what it takes to be a top law-enforcement officer, lawyer, school principal, student, doctor, dentist or CEO. You will learn what the top EQ factors are across many different kinds of jobs, from business managers and customer service representatives to HR professionals and public servants.

The EQ Edge will help you determine which personnel are the right fit for job opportunities and who among your staff are the most promising leaders and drivers of your business. And because all of us have other roles-parent, spouse, caregiver to aging parents, neighbor, friend-The EQ Edge also describes how everyone can be more successful in these relationships.

"Finally, a practical and usable guide to what emotional intelligence is all about. This book peels the onion on what EQ really is and teaches the reader to assess their own EQ and how to increase it. This is the holy grail for career success."—Michael Feiner, Professor, Columbia Graduate School of Business and author of The Feiner Points of Leadership

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Dedication
  5. Contents
  6. About EQ-i 2.0
  7. Preface
  8. Acknowledgments
  9. Introduction
  10. PART I: The EQ Explosion
    1. Chapter 1: Exploring Emotional Intelligence
      1. Redefining Intelligence and Achievement
      2. What Are the Differences between IQ and EQ?
      3. A Brief History of Emotional Intelligence
      4. What About Cognitive Intelligence?
      5. Comparing IQ and EQ
      6. What Are the Building Blocks of EQ?
      7. This Book and the EQ-i 2.0
      8. Can I Really Enhance My EQ?
      9. Does It Matter Whether You're Emotionally Smart or Dumb?
      10. The Importance of Emotional Intelligence in the Business World
    2. Chapter 2: The Airport and the ABCDEs
      1. Flight Canceled
      2. The ABCDEs
      3. Changing Hot Feelings to Cool Feelings
      4. The Major Musts and the Absolute Shoulds
      5. Tune in to What Your Body Is Telling You
      6. A Happy Ending
  11. PART II: The Self-Perception Realm
    1. Chapter 3: Emotional Self-Awareness
      1. Know Thyself
      2. The Boss as Despot
      3. Addressing the “Boss as Despot”
      4. Self-Awareness Gone Missing in Action
      5. Become Aware of Others’ Reactions to Your Behavior
      6. Know Your “Ouch Points”
      7. Exercises
      8. Self-Assessment
      9. Self-Assignments
    2. Chapter 4: Self-Regard
      1. Self-Regard Is Not Self-Esteem
      2. Like Yourself, Warts and All
      3. Don't Bite Off More Than You Can Chew
      4. Exercises
      5. Self-Assessment
      6. Self-Assignments
    3. Chapter 5: Self-Actualization
      1. Set Action-Oriented Goals
      2. Do What You Love
      3. Let Your Internal Light Shine
      4. Live Life to the Fullest
      5. Strike a Balance
      6. Exercises
      7. Self-Assessment
      8. Self-Assignments
  12. PART III: The Self-Expression Realm
    1. Chapter 6: Emotional Expression
      1. How Self-Awareness Plays Out in the Public Eye
      2. Expression of Authentic and Congruent Emotions
      3. Expression of Non-Congruent Emotions
      4. Exercises
    2. Chapter 7: Independence
      1. The Buck Stops with You
      2. Be Decisive
      3. Pursue New Interests
      4. Making Your Work Decisions Work
      5. Exercises
      6. Self-Assessment
      7. Self-Assignments
    3. Chapter 8: Assertiveness
      1. What Is Meant by Assertiveness?
      2. Assertiveness Is Not Aggression
      3. Using Assertiveness at Work
      4. Overcoming Passiveness and Passive-Aggressive Behavior
      5. Indirect Assertiveness
      6. The Benefits of Assertiveness
      7. Exercises
      8. Self-Assessment
      9. Self-Assignments
  13. PART IV: The Interpersonal Realm
    1. Chapter 9: Interpersonal Relationships
      1. Key Skills for Better Relationships
      2. Making and Keeping Friends
      3. Exercises
      4. Self-Assessment
      5. Self-Assignments
    2. Chapter 10: Empathy
      1. What Empathy Is Not
      2. Put Emotions on Hold
      3. Ask Excavating Questions
      4. Focus on the Other's Subjective Perspective
      5. Exercises
      6. Self-Assessment
      7. Self-Assignments
    3. Chapter 11: Social Responsibility
      1. The Queen of Hearts
      2. Corporate Social Responsibility
      3. Helping Others Helps Yourself
      4. Seinfeld and the Good Samaritan
      5. Exercises
      6. Self-Assessment
      7. Self-Assignments
  14. PART V: The Decision-Making Realm
    1. Chapter 12: Reality Testing
      1. Be Objective
      2. Don't Fear the Worst…
      3. … But Take off Those Rose-Colored Glasses
      4. Exercises
      5. Self-Assessment
      6. Self-Assignments
    2. Chapter 13: Problem Solving
      1. Six Steps for Solving Problems
      2. Externalize, Visualize, and Simplify
      3. Exercises
      4. Self-Assessment
      5. Self-Assignments
    3. Chapter 14: Impulse Control
      1. Look Before You Leap
      2. The Impulse Gate
      3. The Marshmallow Test
      4. Exercises
      5. Self-Assessment
      6. Self-Assignments
  15. PART VI: The Stress-Management Realm
    1. Chapter 15: Flexibility
      1. Good Leaders Don't Go Down with the Ship Anymore
      2. Today's Leaders
      3. Flexibility Can Be Learned
      4. Be Open to Change
      5. Exercises
      6. Self-Assessment
      7. Self-Assignments
    2. Chapter 16: Stress Tolerance
      1. The Evolution of Stress
      2. The Indicators of Stress
      3. Keep Your Perspective
      4. Don't Be Your Own Worst Enemy
      5. Exercises
      6. Self-Assessment
      7. Self-Assignments
    3. Chapter 17: Optimism
      1. Turn the Three Ps Around
      2. Flexible Optimism versus Blind Optimism
      3. Give Yourself a Break
      4. Exercises
      5. Self-Assessment
      6. Self-Assignments
  16. PART VII: General Well-Being
    1. Chapter 18: Happiness
      1. Nature or Nurture?
      2. Wealth Does Not (Necessarily) Equal Happiness
      3. Happiness Comes from the Inside Out
      4. Happiness Is Attainable Goals
      5. The Wonders of Flow
      6. Exercises
      7. Self-Assessment
      8. Self-Assignments
  17. PART VIII: Putting It All Together
    1. Chapter 19: The Star Performers
      1. EQ and Top Guns
      2. EQ and the Oval Office
      3. EQ in the Political Realm
      4. “He Shoots, He Scores!”
      5. EQ and the Skier
      6. EQ in the Financial Sector
      7. EQ in Sales
      8. EQ and the Collection Agency
      9. The Role of EQ in Leadership
      10. EQ and Journalists
      11. EQ Goes To Court
      12. EQ in the Classroom
      13. EQ and The Power To Heal
      14. EQ and the Job-Challenged
      15. EQ and Marital Bliss
    2. Chapter 20: More Star Performers
      1. EQ and Law Enforcement
      2. EQ in the Legal Community
      3. EQ and Your Dentist and Doctor
      4. EQ and the Principal's Office
      5. EQ and Sales Talent
      6. EQ and Leadership
      7. EQ and the CEO
      8. EQ and Lessons from Reality TV
      9. EQ and the Graduate
      10. EQ in the Movies
      11. EQ and Aboriginal Culture
    3. Chapter 21: The EQ Research Continues
      1. EI Studies in Business
      2. EI and a Midlife Career Crisis
      3. EI and Business Advice
      4. EI and Early Intervention
      5. EI and Education
      6. EI and Lifelong Learning
      7. EI and Athleticism
      8. EI and Your Health
    4. Chapter 22: Emotional Intelligence as Ability
      1. The Case of Sabrina and Workplace Inclusion
      2. The Case of Harry and Emotional Management
  18. Appendix A: The EQ-i 2.0
  19. Appendix B: EQ and Work Success
  20. Appendix C: The Emotional Intelligence Skills Assessment (EISA)
    1. Why was the EISA developed?
    2. What is the EISA designed to measure?
  21. Endnotes
    1. Introduction
    2. Chapter 1 : Exploring Emotional Intelligence
    3. Part II: The Self-Perception Realm
    4. Chapter 3: Emotional Self-Awareness
    5. Chapter 4: Self-Regard
    6. Chapter 5: Self-Actualization
    7. Chapter 6: Emotional Expression
    8. Chapter 7: Independence
    9. Chapter 8: Assertiveness
    10. Part IV: The Interpersonal Realm
    11. Chapter 9: Interpersonal Relationships
    12. Chapter 10: Empathy
    13. Chapter 11: Social Responsibility
    14. Part V: The Decision-Making Realm
    15. Chapter 12: Reality Testing
    16. Chapter 13: Problem Solving
    17. Chapter 14: Impulse Control
    18. Part VI: The Stress-Management Realm
    19. Chapter 15: Flexibility
    20. Chapter 16: Stress Tolerance
    21. Chapter 17: Optimism
    22. Part VII: General Well-Being
    23. Chapter 18: Happiness
    24. Chapter 19: The Star Performers
    25. Chapter 20: More Star Performers
    26. Chapter 21: The EQ Research Continues
    27. Chapter 22: Emotional Intelligence as Ability
    28. Appendix 1: The EQ-i 2.0
  22. Index