CHAPTER 15

SELF-AWARENESS AND SELF-CONTROL AT WORK

Real knowledge is to know the extent of one's ignorance.—Confucius

SELF-AWARENESS

As a consultant for the past 23 years, I've found myself in many different organizations working with people to improve their effectiveness. I often have the privilege of working with many different individuals within the same company. Therefore, I am often privy to the thoughts of individuals who may be looking at and experiencing different sides of the same situation. Often, I am struck by the difference in the interpretation of the exact same situation. The contrast in their points of view often makes me wonder if they are talking about the same situations or the same organization. Sometimes my experience with ...

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