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The Enterprise Business Analyst by Kathleen B. Hass

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CHAPTER 7Creativity-Inducing Facilitation

It is a tall order to ask 21st century business analysts to foster creativity throughout their organizations. Nonetheless, this goal is not as elusive as it seems. Business analysts’ expertise in facilitation can foster constructive dialogue, and as we have learned in previous chapters, dialogue cultivates creativity. Creativity-provoking facilitation techniques are designed to discourage groups from to jumping immediately to the “right” answer, because there is really no right answer, only the most feasible and most valuable solution we have identified at the moment.

THE NUTS AND BOLTS OF CREATIVE FACILITATION ...

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