Introduction

Do you feel as if you’re heading towards a world of ‘overwhelm’: that there is way too much information to absorb; too much to do and not enough time in which to do it?

There are many factors that have contributed, but we have gradually drifted into a culture of immediacy. The recent recession, company efficiency drives and cost savings have increased the workload for everyone, while the time in which to do it has decreased. The speed of work has also increased. Companies have become more competitive. Responsiveness and the ability to prove that you can get back to your client faster than your competitors has added to the workload; add that to the need to deliver excellence and we have a picture of too much work, not enough resources ...

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