Copyright © 2009 by Robert W. Bly and Regina Anne Kelly
 
All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press.
 
THE ENCYCLOPEDIA OF BUSINESS LETTERS, FAXES, AND E-MAIL
EDITED BY KATE HENCHES
TYPESET BY MICHAEL FITZGIBBON
Cover design by Rob Johnson/Johnson Design
Printed in the U.S.A. by Book-mart Press
 
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