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The Employer's Handbook 2014-15, 10th Edition by Barry Cushway

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13

Dealing with Grievances

Grievance procedure

As an employer you have a legal obligation under the Employment Rights Act 1996 to provide, in the written statement of terms and conditions of employment, details of the person to whom any employee who has a grievance should apply. A grievance procedure sets out how such an application should be made and how it will be dealt with.

Principles

The procedure should aim to settle the grievance as quickly, fairly and as near to the point of origin as possible. In practice this means that the issue should, more often than not, be settled by the employee’s immediate supervisor or line manager. However, the procedure should describe what will happen if the grievance cannot be resolved at this level. Any ...

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