An inevitable consequence of running a business is the need to make changes from time to time. These may be to reflect changes in markets and the demand for products, developments in technology and production methods, the loss or acquisition of employees and so forth. Whatever the reason, you will at some stage find yourself having to make changes to the company’s structure, processes, procedures or people, and perhaps all of them simultaneously. Any change can be unsettling for people, creating uncertainty and suspicion, and therefore has to be handled carefully.
Some of the main issues to be taken into account when implementing any organizational change are set out in this chapter.