Emotional Intelligence Exercise 23
Every action you take or don't take sends a message. Recall the last 10 memos, e-mails, phone calls, or verbal instructions that you sent to any of your employees. In the left hand column jot down the intent of each message. Using your imagination, what messages could someone have gotten that would be different from your intention. Be wild and creative. Think out of the box. Think about how the messages might have made someone feel. Write your answers in the second column.
| Ex. Sent memo to remind John about safety meeting. | I don't trust him to remember. |
| He doesn't have to be responsible for his own calendar. | |
| Safety is important. | |
| I think he is in the early stages of Alzheimer's disease. | |
| I'm being helpful and trying ... |
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