The Emotional Intelligence Activity Book

Emotional Intelligence Exercise #11

Empathic listening is fundamental to demonstrating your concern as a leader. Six negative listening habits sometimes prohibit us from being a good listener. Put a check next to the listening habits that you may sometimes practice.

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The Faker— All the outward signs are there: nodding, making eye contact, and giving the occasional uh huh. However, the faker isn't concentrating on the speaker. His mind is elsewhere. The Interrupter— The interrupter doesn't allow the speaker to finish and doesn't ask clarifying questions or seek more information from the speaker. He's too anxious to speak his words and shows little concern for the speaker. The Intellectual or Logical Listener— This person is always trying ...