The Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations

Table of contents

1. Cover Page
2. Front Matter
3. Title Page
4. Copyright
5. Contents
6. Dedication
7. Foreword
8. Front Matter-1
9. PART 1: Understanding Relationships
   1. ONE: Present and Unaccounted For
      1. Relationships: Strategic Asset or Liability?
      2. Relationships: Seemingly Familiar, Strangely Unexplored
      3. About This Book
      4. What This Book Is Not About
      5. The Heart of the Matter
   2. TWO: The Life and Death of a Relationship
      1. Stage 1: How a Relationship Forms
      2. Stage 2: How a Relationship Develops
      3. Stage 3: How a Relationship Dies
      4. KEY POINTS
   3. THREE: It's a Matter of Perspective
      1. The Individual Perspective
      2. The Relational Perspective
      3. Reality Check: The Power of Relationships
      4. KEY POINTS
10. PART 2: Strengthening Relationships
    1. FOUR: Using the Heat of the Moment
       1. Founding Friends
       2. When Things Get Hot
       3. Reflecting and Reframing—First Alone, Then Together
       4. Reflecting and Reframing as Core Relational Capabilities
       5. KEY POINTS
    2. FIVE: Mapping Relationships
       1. The Story: Dangerous Times at SafetyNet
       2. The Anatomy of a Relationship
       3. A New Story to Tell
       4. KEY POINTS
    3. SIX: Focusing Investments, Managing Costs
       1. The Investment Matrix
       2. KEY POINTS
11. PART 3: Transforming Relationships
    1. SEVEN: Navigating Change Over Time
       1. Principle 1: Use Dual Vision to Set Your Sights
       2. Principle 2: Build Resilience While Taking Stock
       3. Principle 3: Put the Fun Back in the Dysfunctional
       4. KEY POINTS
    2. EIGHT: Disrupting Patterns
       1. Step 1: Assess the Relationship
       2. Step 2: Map Patterns of Interaction
       3. Step 3: Design Action Experiments
       4. Stage 1 Results
    3. NINE: Reframing Each Other
       1. Step 1: Freeze Frame
       2. Step 2: Invent New Frames
       3. Step 3: Design Frame Experiments
       4. Stage 2 Results
    4. TEN: Revising What You Know
       1. Step 1: Revisit Past Events
       2. Step 2: Restructure Outdated Knowledge
       3. Stage 3 Results
12. APPENDIX A: A Guide to Behavioral Repertoires
    1. Experiential Knowledge
    2. Interpretive Strategies
    3. The Three R's
13. APPENDIX B: The Ladder of Reflection
    1. Using the Ladder of Reflection to Observe and Map Interactions
    2. On Ladders, Labels, and Frameworks
14. NOTES
15. BIBLIOGRAPHY
16. ADDITIONAL READING
17. ACKNOWLEDGMENTS
18. THE AUTHOR
19. INDEX
20. This is a Continuation