Chapter 1. User Experience and Why It Matters
Technology has been a part of our everyday environment for generations. It empowers us and frustrates us; it simplifies and complicates our lives; it separates us and brings us closer together. But even though we interact with technology every day, we easily forget that technology products are made by people, and that someone, somewhere should get the credit when technology works well for usâor get the blame when it doesnât.
Everyday Miseries
Everyone, every once in a while, has one of those days.
You know the kind of day Iâm talking about: You wake up to sunlight streaming in your window and wonder why your alarm clock hasnât gone off yet. You look over to see that your clock thinks itâs ...
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