Contents

Introduction

PART ONE

Management Efficiency

CHAPTER 1

The Efficient Management Philosophy

Communication Is Key

The Irony of Micromanaging

Delegate, Don't Dominate

Summary

CHAPTER 2

Managing Resources

Efficiency versus Efficacy

Outsourcing

Downsizing

Managing Change: A Process of Inclusion

Summary

CHAPTER 3

Managing People and Communications

Step One: Pre-hire Preparation

Step Two: Background Information

Step Three: The Interview

Developing a Compensation Plan

Handling Confidential Information

Two Examples

The Holistic Approach

The Right Job Done by the Right People

Summary

PART TWO

Technology Efficiency

CHAPTER 4

Client Relationship Management

Leveraging Technology

Summary

CHAPTER 5

Other Software Issues

Evernote

Digital Note-Taking Tools

Tablets and Storage Solutions

Rebalancing Software

Summary

CHAPTER 6

Systems Integration

Software Integration and Communication

Protecting Client Data

Summary

PART THREE

Process Efficiency

CHAPTER 7

Building Procedures

Financial Plan Production Procedure

Flowcharts

Business Continuity Plans

Social Media Policies

Using Technology to Standardize Client Service Procedures

Summary

CHAPTER 8

Workflow Management Systems

Project Management Workflows

Workflow Systems: Efficient Methods for Tracking Tasks in the Office

Summary

PART FOUR

Design Efficiency

CHAPTER 9

Office Space Utilization

Creating a Paperless Office

Communications in the Office

Auditory and Visual Distractions

Outsourcing

Improving First Impressions

Feng Shui Tips for Your Business ...

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