PART IIIPRACTICAL MEASUREMENT FOR SOFTWARE ENGINEERING
Most organizations use measurements in various ways to assess performance or effectiveness of different courses of action. Without measurement, they have little more than subjective observation to determine whether things are on track; measurement is inevitable. But measurement is a tricky thing—many times you cannot directly measure what you really want to know about, as in cases where you measure increases in output (productivity) when you really would like to know about effectiveness of resource utilization.
There is a more subtle aspect to measurement: People pay attention to things being measured, and assume those measured things are important. Even when measurements are not directly ...
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