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The e-HR Advantage: The Complete Handbook for Technology-Enabled Human Resources

Book Description

The 21st century workplace thrives on internet-enabled connectivity and technology and these new applications allow human resource professionals to make the work of developing and managing the workforce faster, easier, and more effective.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Purpose and Uses of This Book
    1. Who Will Benefit from This Book?
    2. How to Use This Book
  6. SECTION 1 Introduction
    1. Chapter 1 Technology and its impact on the Human Resources Professional
      1. What Is Technology?
      2. Human Resources and Technology
      3. Riding the Wave of Internet-Enabled Technologies
      4. Technology and Opportunity
      5. Organizational Readiness
      6. HR’s Changing Role
      7. The Competitive Edge
      8. Conclusion
    2. Chapter 2 Technology in Workplaces around the World
      1. Culture and the Workplace
      2. Culture and How We Do Things
      3. Cultural Adaptations
      4. Technology and Culture
      5. Globalization and Culture
      6. Organizational Readiness for Technology
      7. The Worker and Technology
      8. Intersects between Workers and Technology
      9. HR’s Role, the New Technology, and the Worker
      10. Preparation for Technology Implementation in Global Organizations
      11. Regulatory and Legal Issues Regarding Technology and Global Organizations
      12. Conclusion
  7. SECTION 2 Learning Systems
    1. Chapter 3 Technologies That Enable Learning
      1. e-Learning
      2. Why Use e-Learning?
      3. Cost Benefits of e-Learning—An Advantage
      4. Blended Learning
      5. Web-Based Workplace Learning
      6. e-Learning’s Impact on the Learning Process
      7. LMS and LCMS Comparison
      8. Learning Objects
      9. Regulatory and Legal Information
      10. Simulations
      11. Virtual Worlds
      12. Key Points about e-Learning
      13. Conclusion
    2. Chapter 4 e-Learning Technology Selection, Design, and implementation: What Makes Sense
      1. e-Learning Technology Selection Approach
      2. Strengths and Weaknesses of Different Technologies
      3. e-Learning Courseware Design Basics and the Role of HR
      4. Culture and Courseware Design
      5. Culture and Media Selection
      6. Vendor Selection and Evaluation
      7. Managing the e-Learning Multimedia Project— A Modified ADDIE Approach
      8. Evaluating e-Learning Projects
      9. Conclusion
    3. Chapter 5 Leaders and Mobile Learning
      1. The Changing Impact of Human Resource Development Leaders
      2. Virtual Learning Environments
      3. Mobile Devices
      4. Portable Media—DVDs and CD-ROMs
      5. Podcasts/Vodcasts
      6. Digital Readers
      7. Tablet Computers
      8. Make, Buy, or Customize?
      9. HR-Intersect with Development of CD-ROMs or DVDs
      10. Mobile Learning and the Role of the HR Professional
      11. Conclusion
  8. SECTION 3 Technologies for Managing Human Resources
    1. Chapter 6 The Human Resource (HR) Portal
      1. What Is a Portal?
      2. Portal Elements
      3. How to Create a Portal
      4. A University Portal
      5. Calculating Return on Investment (ROI)
      6. The HR Professional and the HR Portal
      7. HR-Intersect for Portal Design
      8. Conclusion
    2. Chapter 7 HRIS Selection and implementation Processes
      1. What Is an HRIS?
      2. You Know You Need a Human Resource Information System When…
      3. HR-Intersect for HRIS Selection
      4. The Ideal HRIS
      5. Databases and the HRIS or ERP
      6. Build, Customize, or Buy
      7. HRIS Selection Approach for Small to Mid-Size Organizations
      8. Conclusion
    3. Chapter 8 e-Recruiting
      1. How Twenty-First-Century e-Recruiting Differs from e-Recruiting of the Past
      2. e-Recruiting Positives and Negatives
      3. How e-Recruiting Relates to Recruitment Objectives
      4. Legal Ramifications
      5. Candidates for e-Recruiting
      6. Social Networking and e-Recruiting
      7. Recruiting Cross-Cultural Candidates Online
      8. The Technology of e-Recruiting
      9. Service-Oriented Architecture (SOA)—The New Paradigm
      10. Cloud Computing (SaaS, PaaS, and IaaS)
      11. Software-as-a-Service (SaaS) versus ASP Delivery Models
      12. Outsourcing
      13. Corporate Governance Process for Large-Scale e-Recruiting Implementation
      14. The RACI (or RASCI) Tool
      15. Conclusion
    4. Chapter 9 Handling HR Functions with an HRIS and/or Specialty Software
      1. Employee Self-Service
      2. Time-Tracking Technology
      3. e-Enabled Assessment
      4. Performance Management
      5. Selecting an Employee Performance Management System
      6. HR-Intersect for Implementation of an HRIS
      7. Business Process Reengineering
      8. HRIS Legal and Regulatory Issues
      9. HRIS and Financial Data
      10. HRIS Trends
      11. Conclusion
    5. Chapter 10 electronic Performance Support Systems
      1. What Is a Performance Support System?
      2. EPSS and Training
      3. Attributes of Electronic Performance Support Systems
      4. When to Use an EPSS
      5. When Not to Implement an EPSS
      6. Components of an EPSS
      7. Designing and Developing an EPSS
      8. HR-Intersect—Designing an EPSS
      9. Performance Support and Return on Investment
      10. Mobile Electronic Performance Support
      11. Electronic Performance Support Development and Lean Six Sigma Processes
      12. Electronic Performance Support and the Learning Organization
      13. Conclusion
  9. SECTION 4 Communication Technologies
    1. Chapter 11 Groupware for Collaboration
      1. What Is Groupware?
      2. Why Groupware?
      3. Groupware and Presentation Software
      4. Groupware Benefits and Pitfalls
      5. Thinking about Using Groupware? Consider This…
      6. Conclusion
    2. Chapter 12 Social networks and organizations
      1. What Are Social Networks?
      2. Types of Social Networks
      3. Why Organizations Use Social Networks
      4. Business Applications
      5. Social Networks and the Portal
      6. Benefits and Potential Disadvantages
      7. Technology Standards and Policies
      8. Legal Considerations for Social Network Use
      9. Conclusion
    3. Chapter 13 Technology-Enabled Evaluation and Feedback
      1. Evaluation in Organizations
      2. Evaluation Tools
      3. Evaluation Technology Tools
      4. Surveys and Questionnaires
      5. Audience Student Response Systems (SRS)
      6. Conclusion
    4. Chapter 14 Social Media
      1. Social Media (“New Media”)?
      2. New, Social Media—Descriptions
      3. Legal, Regulatory, and Policy Issues for Social Media
      4. HR-Intersect and Social Media
      5. Conclusion
  10. SECTION 5 Knowledge Management
    1. Chapter 15 Organizational Learning, Knowledge, and Technology
      1. Organizational Learning
      2. Technology and Organizational Knowledge
      3. Hierarchy of Knowledge
      4. A Systems Model for Managing Knowledge
      5. Knowledge Acquisition
      6. Knowledge Creation
      7. Four Patterns of Knowledge Creation
      8. Knowledge-Creating Activities
      9. Knowledge Storage
      10. Analysis and Data Mining
      11. Knowledge Transfer and Dissemination
      12. Knowledge Application and Validation
      13. Technology to Manage Knowledge
      14. Technology and Knowledge Flow
      15. Conclusion
    2. Chapter 16 Managing Knowledge
      1. Knowledge Hierarchy
      2. HR-Intersect and Knowledge Management
      3. Computer Systems That Impact Knowledge Management
      4. Knowledge Management Systems
      5. Creating Knowledge
      6. Storing Knowledge—People and Technology
      7. Acquiring Knowledge—Roles and Responsibilities
      8. Using Knowledge
      9. Sharing Knowledge
      10. Stages of Technology Support for Knowledge Management
      11. Conclusion
      12. Chapter 17 Human Resources and Technology: HR as Strategic Partner
      13. Understanding Business Financials, Metrics, and Return on Investment
      14. Communicating Regularly across Business Units
      15. Improving Business Processes
      16. Fostering Relationships
      17. Developing the Workforce
      18. Dealing Positively with Intangibles
      19. Staying Current with Developments in the HR Profession
      20. Your Organization and Technology
      21. Conclusion
    3. Chapter 18 Future Trends for Technology and HR
      1. Organizational Trends in Human Resources
      2. HR Technology Trends
      3. Conclusion
    4. Digging Deeper, by Chapter and Topic
      1. Chapter 2: Technology in Workplaces around the World
      2. Chapter 3: Technologies That Enable Learning
      3. Chapter 4: e-Learning Technology Selection, Design, and Implementation: What “Makes Sense”
      4. Chapter 5: Human Resources and Mobile Learning
      5. Chapter 6: The Portal
      6. Chapter 7: HRIS Selection and Implementation Processes
      7. Chapter 8: e-Recruiting
      8. Chapter 9: Handling HR Functions with an HRIS and/or Specialty Software
      9. Chapter 10: Electronic Performance Support Systems
      10. Chapter 11: Groupware for Collaboration
      11. Chapter 12: Social Networking and Organizations
      12. Chapter 13: Technology-Enabled Evaluation and Feedback
      13. Chapter 14: Social Media
      14. Chapter 15: Organizational Learning, Knowledge, and Technology
      15. Chapter 16: Knowledge Management
      16. Chapter 17: Human Resources and Technology: HR as Strategic Partner
      17. Chapter 18: Future Trends for Technology and HR
  11. Bibliography
  12. Index