Mission Impossible

Next, you ask the team to list the high-level deliverables in priority order for the release. You have a hunch that the large amount of work in progress is due to a lack of clear priorities.

William starts humming “Thriller” again and, this time, the others join in. Nobody moves.

You repeat the request, this time asking everyone to create a list to the best of their knowledge. After a very long five minutes, the team manages to articulate five key features in the next release.

“They seemed like such great ideas back then,” says Nancy.

“They still are,” says Ben.

“The problem is that everything is a must-have, and we knew from the beginning that we could never deliver it all by the deadline that was set,” says Roger. ...

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