The Gift of Feedback

You share the information you’ve gathered. You observe that Cassandra’s overloaded, like most people in this organization. You suggest that everyone work together to find ways of making better use of her limited time.

“Meanwhile, Cassandra has some feedback regarding the team space,” you say. You explain that she finds the kanban board difficult to make sense of.

Roger jumps up and says, “But it’s for the team!”

You agree, then highlight how much more valuable it could be if others who wish to know the team’s progress could see for themselves, especially when there’s no one around to ask. “In well-functioning teams, a product owner is considered part of the team,” you add.

You continue. “In my experience, a team’s ...

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