| Visible Impact |
The team steps back to take a good look at the latest incarnation of their collage. It’s so quiet you can hear a pin drop.
You ask the team to describe what they see.
Jason is the first to speak. “It hasn’t reduced the number of things we need to fix.”
“Jason’s right. But arranging the sticky notes by the process steps helps us to more clearly see the dependencies and the impact of the improvement actions on the process itself,” says Roger.
“It’s also a better-looking piece of modern art now that it has a splash of green on it,” says William. His comment reminds you of your conversation about his favorite hobby, painting with acrylics and using recycled materials.
Then there is an unexpected pause as Matt shuffles his ...
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