About the Authors
Bill Capodagli and Lynn Jackson cofounded Capodagli Jackson Consulting in 1993. The Capodagli Jackson Consulting Dream is the following:
Imagine an organization where employees are enabled to use their good judgment to fulfill customer dreams . . . an organization where the values of mutual respect and trust abound . . . an organization where the individual’s uniqueness, as well as the team’s synergy, enriches the customer experience . . . a place where the creative talents and abilities of all are developed with great care . . . a place where workers are encouraged to take risks and learn from their mistakes . . . an organization ...
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