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The Discipline of Organizing: Core Concepts Edition, 3rd Edition by Robert J. Glushko

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Self-Review

Question

Answer

9.6. Key Points in Chapter Nine

Where do interactions come from in an organizing system?

Interactions arise naturally from the affordances of resources or are purposefully designed into organizing systems.

(See §9.1, “Introduction”)

What are the most common interactions with resources in organizing systems?

Accessing and merging resources are fundamental interactions that occur in almost every organizing system.

(See §9.1, “Introduction”)

What factors distinguish interactions?

User requirements, which layer of resource properties is used, and the legal, social and organizational environment can distinguish interactions.

(See §9.2, “Determining Interactions”)

What prevents people from making perfectly rational decisions?

Limited memory and attention capacities prevent people from remembering everything and make them unable to consider more than a few things or choices at once.

(See §9.2.1, “User Requirements”)

Behavioral economics can sometimes produce better classifications and choices, but what are the possible downsides of its use in design?

The principles of behavioral economics can be used to design organizing systems that manipulate people into taking actions and making choices that they might not intend or that are not in their best interests.

(See the ...

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