Index

AAA, Gen Y and

A/B testing

Active listening. See Listening

Ad measurement:

cost-per-click (CPC)

generally

open rates/click-through rates

response rates

Advanced digital media tactics:

click to call

co-registration

exit pop-ups

Klout score

modeled chat

Affiliate marketing

Agility, See also Webb Triangle

Analog culture

Apple Newton

Apps:

IndyCar mobile app

intellectual property and

naming of

in patent search database

utility patents and

Armystrongstories.com:

at Blog World

bottom line

breakdown of blogging

chain of command and

common denominator

communication, barriers and

conversation, authentic

flash of insight

good and bad on

as new weapon

perception and

qualified young people

Army way:

Blog World

communication, openness and

community and

generally

“hands off” digital approach

learning from Army

learning process

risk taking and

Auction marketing

Authenticity

Authorship

Automated innovation portals

Automation:

filtration, evaluation and

for phone services

Banner ads

Baseline companies

Baseline level product

Beckman, Art

Behavioral targeting

Benefit-oriented headlines

Best practice

Bezos, Jeff

Blogosphere, touring

Blogs:

corporate

of Fortune companies

for IndyCar

as social web foundation

Blog World, Army at:

Army mission

Army Strong stories

participating companies

two-pronged campaign

Branding. See Brand(s)

Brand noise

Brand(s):

awareness, online push

community discussion of

conversations and

DR and

online reputation management

personal

potential, expanding

sharing, employees ...

Get The Digital Innovation Playbook: Creating a Transformative Customer Experience now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.