Chapter Seven Original Edition
HAVE NETWORK, WILL TRAVEL
If your systems are difficult for your employees to use, the only people who are going to suffer in the long run are your customers. They’re going to go elsewhere. We try to make sure that the systems are easy to use, that they work for the customer, and that they present things in a way that makes the customer like the experience.
Gordon KerrFormer CIO, Hyatt Hotels, 1994
Hal Rosenbluth, president and CEO of Rosenbluth International, a Philadelphia-based travel agency, has a vision for tomorrow’s travel. His version of a virtual reality voyage is called “The Vacation Chamber” and is aimed at two markets: those who have money but no time and those who have time but no money. ...
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