6
Forgive (but don’t forget)
Stuff happens.
At some stage in your business life, whatever your best endeavours, mistakes will hit you. And when they do, the temptation is to launch a witch-hunt. In your pain, you want to find the person responsible and give them grief.
It might make you feel better. It might give you a misguided sense that you’ve stopped it happening again, but you’re very wrong. Instead, you’re creating a culture of fear. Before long, people will start to cover up their mistakes. They’ll shift blame and backstab. And then the cock-ups will come thick and fast.
As Arsenal Football Club manager Arsene Wenger says, ‘You need to play without fear’. To stop things going wrong, take a safety lesson from the airline industry. ...
Get The Devil's Advocate now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
