| Essay 45 | Write Code As a Last Resort |
When residents of a New York City office building started complaining about the increasingly poor service of the elevators, the building management brought in a consulting firm to pinpoint the problem. The firm concluded that long wait times were the issue. Solving the tenant’s complaints meant potentially adding new elevators and implementing new computer controls to improve elevator efficiency. These would be very costly adjustments.
Enter the young psychologist hired in the building’s personnel department. He recommended, instead, placing mirrors in the elevator lobby. The problem wasn’t waiting times; it was boredom.
His suggestion worked. People stopped complaining about waiting for the elevator ...
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