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The Design of Everyday Things: Revised and Expanded Edition by Don Norman

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GENERAL READINGS AND NOTES

In the notes below, I first provide general readings. Then, chapter by chapter, I give the specific sources used or cited in the book.

In this world of rapid access to information, you can find information about the topics discussed here by yourself. Here is an example: In Chapter 5, I discuss root cause analysis as well as the Japanese method called the Five Whys. Although my descriptions of these concepts in Chapter 5 are self-sufficient for most purposes, readers who wish to learn more can use their favorite search engine with the critical phrases in quotes.

Most of the relevant information can be found online. The problem is that the addresses (URLs) are ephemeral. Today’s locations of valuable information may no ...

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