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The Design of Future Things by Donald Norman

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CHAPTER THREE

Natural Interaction

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Whistles signal. People communicate. The difference is profound. Designers may think their designs communicate, but, in fact, they only signal, for the communication only goes in one direction. We need a way of coordinating our activities, cooperating with autonomous machines, so that we can perform tasks together smoothly, pleasurably.

Natural Interaction: Lessons to Be Learned

Almost all modern devices come with an assortment of lights and beeping signals that alert us to some approaching event or act as alarms, calling our attention to critical events. In isolation, each is useful and helpful. But most of ...

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