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The Design of Future Things by Donald Norman

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CHAPTER ONE

Cautious Cars andCantankerous Kitchens

How Machines Take Control

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I’m driving my car through the winding mountain roads between my home and the Pacific Ocean. Sharp curves drop off steeply amidst the towering redwood trees and vistas of the San Francisco Bay on one side and the Pacific Ocean on the other. It’s a wonderful drive, the car responding effortlessly to the challenge, negotiating sharp turns with grace. At least, that’s how I am feeling. But then I notice that my wife is tense: she’s scared. Her feet are braced against the floor, her shoulders hunched, her arms against the dashboard. “What’s the matter?” I ask, “Calm ...

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