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The Design of Everyday Things by Donald Norman

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CHAPTER SEVEN

USER-CENTEREDDESIGN

images OFF THE LEASH By W.B. Park

images

“Darn these hooves! I hit the wrong switch again! Who designs these instrument panels, raccoons?”

The point of POET is to advocate a user-centered design, a philosophy based on the needs and interests of the user, with an emphasis on making products usable and understandable. In this chapter 1 summarize the main principles, discuss some implications, and offer suggestions for the design of everyday things.

Design should:

• Make it easy to determine what actions are possible at any moment ...

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