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The Design of Everyday Things by Donald Norman

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CHAPTER SIX

THEDESIGNCHALLENGE

images They began work at once, and by the next September the first [typewriter] machine was finished, and letters were written with it. It worked successfully so far as to write rapidly and correctly, but trial and experience showed it to be far short of an acceptable, practicable writing machine. . . .

One device after another was conceived and developed till twenty-five or thirty experimental instruments were made, each succeeding one a little different from and a little better than the one preceding. They were put into the hands of stenographers, practical persons who were presumed to know better than anyone else what ...

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