You are previewing The Design of Everyday Things.

The Design of Everyday Things

Cover of The Design of Everyday Things by Donald Norman Published by Basic Books
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images During my family’s stay in England, we rented a furnished house while the owners were away. One day, our landlady returned to the house to get some personal papers. She walked over to her filing cabinet and attempted to open the top drawer. It wouldn’t open. She pushed it forward and backward, right and left, up and down, without success. I offered to help. I wiggled the drawer. Then I twisted the front panel, pushed down hard, and banged the front with the palm of one hand. The cabinet drawer slid open. “Oh,” she said, “I’m sorry. I am so bad at mechanical things.”

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