The Design of Sites: Patterns for Creating Winning Web Sites, Second Edition

[biblio02_01] Boxes and Arrows (www.boxesandarrows.com).

• Boxes and Arrows is a Web site devoted to “the practice, innovation, and discussion of design; including graphic design, interaction design, information architecture and even business design.” The site features articles from practitioners, as well as message boards for fostering thoughtful discussion of issues.

[biblio02_02] Creative Good (http://creativegood.com) and Good Experience (www.goodexperience.com).

• Creative Good is a strategy firm that helps clients focus on the customer experience. Good Experience is a Web log by Mark Hurst, the founder and president of Creative Good. He provides insights about what’s right and what’s wrong with the Web experience today, as well as an occasional ...