Appendix . Resources[1]
Part I: Foundations of Web Site Design
Chapter 1: Customer-Centered Web Design: More Than a Good Idea
Books, Research Papers, and News Articles
Web Sites
Chapter 2: Making the Most of Web Design Patterns
Books, Research Papers, and News Articles
Web Sites
Chapter 3: Knowing Your Customers: Principles and Techniques
Books, Research Papers, and News Articles
Software
Chapter 4: Involving Customers with Iterative Design
Books, Research Papers, and News Articles
Software
Chapter 5: Processes for Developing Customer-Centered Sites
Books, Research Papers, and News Articles
Part II: Patterns
Pattern Group A: Site Genres
A1 personal e-commerce
A2 News Mosaics
A3 Community Conference
A4 Self-Service Government
A5 Nonprofits As Networks of Help
A7 Valuable ...
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