Plan

The first ten steps of DFTS represent various planning activities. They constitute both the "software" of the implementation process, such as creating awareness and securing commitment, and its "hardware," such as designing a supportive organizational structure and communication and reward systems. These collectively constitute an organization's infrastructure and management practices. Table 1 describes the planning process and its deliverables.

Table 1 DFTS Planning Activities and Their Deliverables

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The ten planning activities are critical elements of the DFTS deployment process.2 They reinforce the initial launching of the initiative, ...

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