Section 8. Key Points

  • Prioritization matrices have limitations in dealing with complexities associated with multicriteria decision problems. This can be obviated by using the Analytic Hierarchy Process (AHP).
  • AHP and its supporting software, Expert Choice (EC), can handle much higher levels of complexity and have applications as a multiobjective decision technique involving both qualitative and quantitative factors. It has important applications in the software development process, including Quality Function Deployment, which is presented in the article “Understanding Customer Needs: Software QFD and the Voice of the Customer,” available from http://www.prenhallprofessional.com/title/013235134X. AHP uses ratio scale measures that can be used ...

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