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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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Implementing Software QFD

In the first ten years of the use of Software QFD in North America, QFD was refined and fit to the special needs of software development. But how have software organizations fared in implementing Software QFD? Figure 14 shows where QFD adds value in the software development process.

Figure 14 Where does QFD add value in software development? Primarily at the "fuzzy front end."

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The People Side of QFD

QFD addresses the entire software development process, end to end. As software development is a managed, sociotechnical system, so QFD considers management, social, and technical aspects (see Figure 6). QFD works best if ...

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