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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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The Blitz QFD Process

Figure 10 shows the nine steps of the Blitz QFD process. As you can see, the few first steps in Blitz QFD are aimed at understanding the project's context. We will discuss each of the nine steps of the process in the following subsections.

Figure 10 The Blitz QFD process has nine steps and no matrices (although it may lead to matrices, such as the "House of Quality" matrix shown behind step 9). From the Maximum Value Table (MVT), a wide range of project-specific concerns can be followed up. Four common ones are shown with branches: FMEA (for detailed analysis of high-risk items), Kansei Engineering (for analysis of interface design and look-and-feel-related issues), essential tasks on a Precedence diagram (for Schedule ...

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