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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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QFD: Origin and Introduction

This short cut advocates moving the quality-related aspects of development as far upstream in the development process as possible. QFD provides tools and techniques to help with even the "fuzzy front end" of the development process. The Robust Software Development Model (RSDM) provides a powerful framework for developing trustworthy software in a time- and cost-effective manner. A key aspect of Specification or Functional Design, performed by systems analysts in concert with the potential end users of the software, is to determine who the targeted customers or intended users are for the software solution we are developing, why the customers or users need a solution (what user problems the software must solve), and ...

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