Table of Contents
Purpose for metrics (metrics tree)
Securing and protecting metrics
Continual Service Improvement (CSI)
Chapter 3: Service Strategy Metrics
Service portfolio management metrics
Business relationship management metrics
Chapter 4: Service Design Metrics
Service catalog management metrics
Service level management metrics
Availability management metrics
Get The Definitive Guide to IT Service Metrics now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.