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The Definitive Guide to IT Service Metrics by Ted Gaughan, Kurt McWhirter

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CHAPTER 5: SERVICE TRANSITION METRICS

Service transition provides guidance on effectively managing the transition of design services into a delivered operational state. Transition management ensures a disciplined, repeatable approach for implementing new and changed services to minimize quality/technical, schedule and cost risk exposure. It helps ensure new and changed services are delivered with the complete functionality prescribed by the service strategy requirements and built into the service design package.

Service transition processes and metrics are used throughout the service lifecycle as part of sustaining service delivery to meet business needs. The metrics in this chapter are linked to the Critical Success Factors (CSFs) and KPIs established ...

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