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The Definitive Guide to IT Service Metrics by Ted Gaughan, Kurt McWhirter

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CHAPTER 4: SERVICE DESIGN METRICS

Metrics for service design processes provide the capability to evaluate designs of new or changed services for transition into an operational state. These metrics are used to objectively assess the effectiveness of new or changed service designs to deliver the intended service capabilities. The metrics sections for this chapter are:

Design co-ordination metrics

Service catalog metrics

Service level management metrics

Availability management metrics

Capacity management metrics

IT service continuity management metrics

Information security management metrics

Supplier management metrics.

Design co-ordination metrics

Service design activities must be properly co-ordinated to ensure the service design goals and objectives ...

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