The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits

Publisher: Paul BogerEditor-in-Chief: Amy NeidlingerExecutive Editor: Jeanne Glasser LevineOperations Specialist: Jodi KemperCover Designer:Managing Editor: Kristy HartProject Editor: Elaine WileyCopy Editor:Proofreader:Indexer: (if Cheryl s/b Senior Indexer)Interior Designer: (optional)Compositor: (if Gloria s/b Senior Compositor)Manufacturing Buyer: Dan Uhrig

© 2015 by Pearson Education, Inc.Upper Saddle River, New Jersey 07458

For information about buying this title in bulk quantities, or for special sales opportunities (which may include electronic versions; custom cover designs; and content particular to your business, training goals, marketing focus, or branding interests), please contact our corporate sales department at [e-mail] ...