Appendix B. Leading Social Media Monitoring and Filtering Tools
Some of the top Social Media monitoring/filtering tools available include:
1. Radian6: Comprehensive coverage (150 million public sites); Social Media metrics and filtering into Salesforce.com; automated sentiment analysis; now owned by Salesforce.com.
2. Collective Intellect: Real-time text mining and analytics; spam management; trend analysis; semantic search; now owned by Oracle.
3. Scout Labs: Auto-determining sentiment of Social Media content; Social Media community monitoring, filtering, and analysis of customer conversations; now owned by Lithium Technologies.
4. Cisco SocialMiner: Social Media community monitoring, queuing, and workflow to organize/filter/route relevant community ...
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