Vice President, Publisher: Tim MooreAssociate Publisher and Director of Marketing: Amy NeidlingerExecutive Editor: Jeanne Glasser LevineOperations Specialist: Jodi KemperCover Designer: Chuti PrasertsithManaging Editor: Kristy HartSenior Project Editor: Betsy GratnerCopy Editor: Karen AnnettProofreader: Williams Woods PublishingIndexer: Tim WrightCompositor: Nonie RatcliffManufacturing Buyer: Dan Uhrig
© 2014 by Council of Supply Chain Management ProfessionalsPublished by Pearson Education, Inc.Upper Saddle River, New Jersey 07458
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