Preface
Operations management is the “engine of business.” It is the business function responsible for creating the goods and services companies sell. Today’s fierce global competition, rapid economic changes, and advancements in both information and processing technologies have all helped place operations management in the limelight of business. Operations management is the business function that can help companies succeed in this highly competitive landscape because, without operations management, there would be no products to sell.
Operations concepts are far reaching. Operations management decisions impact every organization and are equally important to service organizations as they are to manufacturing. Operations management is also equally ...
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