Vice President, Publisher: Tim MooreAssociate Publisher and Director of Marketing: Amy NeidlingerExecutive Editor: Jeanne Glasser LevineConsulting Editor: Chad AutryOperations Specialist: Jodi KemperCover Designer: Chuti PrasertsithManaging Editor: Kristy HartSenior Project Editor: Betsy GratnerCopy Editor: Geneil BreezeProofreader: Debbie WilliamsIndexer: Lisa StumpfSenior Compositor: Gloria SchurickManufacturing Buyer: Dan Uhrig
© 2014 by Council of Supply Chain Management ProfessionalsPublished by Pearson Education, Inc.Upper Saddle River, New Jersey 07458
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