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The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced

Book Description

Master and apply both the technical and behavioral skills you need to succeed in manufacturing or service operations, anywhere in your supply chain! Now, there’s an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the the Council of Supply Chain Management Professionals (CSCMP), this reference describes the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. The Definitive Guide to Manufacturing and Service Operations covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include: 

  • Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals

  • Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement

  • Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more

  • Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management.

  • Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation

  • Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management

  • Table of Contents

    1. About This eBook
    2. Title Page
    3. Copyright Page
    4. Dedication Page
    5. Contents
    6. About the Authors
    7. Preface
    8. 1. Operations Management Defined
      1. Defining Operations Management
      2. Organizational Decision Levels
      3. Key Terminology
      4. Critical Processes
      5. Measuring Productivity Levels
      6. Inventory Determination
      7. Inventory Policy Choices
      8. Inventory Policy in a Fixed-Order Quantity System
      9. Independent Versus Dependent Demand
      10. ABC Inventory Classification
      11. Vendor Managed Inventory (VMI)
      12. Challenges Facing the Modern Operations Manager
      13. Discussion Questions
      14. Endnote
    9. 2. Key Elements and Processes
      1. Levels of Planning Decisions
      2. Strategic Versus Tactical Operations Decisions
      3. Production Planning
      4. Resource Planning
      5. Scheduling Work
      6. Total Quality Management (TQM)
      7. Statistical Process Control (SPC): Process Capability and Control Charts
      8. Six Sigma
      9. Six Sigma Methodology
      10. ISO Standards
      11. Theory of Constraints (TOC)
      12. The 5S
      13. Discussion Questions
    10. 3. Understanding Operations Strategies
      1. What Operations Strategy Is and Why It Is Important
      2. Strategic Alignment
      3. Competitive Priorities
      4. Process Strategy
      5. Types of Operations Processes
      6. Facility Layout Strategies
      7. Line Balancing
      8. Inventory Positioning Strategy
      9. Comparing Inventory Positioning Strategies
      10. Outsourcing Strategy
      11. Outsourcing Versus Vertical Integration
      12. Discussion Questions
      13. Endnote
    11. 4. Role of Technology in Managing Operations
      1. The Role of Technology
      2. Types of Operations Technologies
      3. Enterprise Resource Planning (ERP)
      4. Evolution of ERP
      5. Benefits of ERP
      6. The Planning Capabilities of ERP
      7. Two-Tier ERP
      8. Shortcomings of ERP Software
      9. Successful ERP Implementation
      10. Other Information Technologies
      11. Advantages and Disadvantages of Automation
      12. Automated Material Handling
      13. Flexible Manufacturing Systems (FMS)
      14. Robotics
      15. E-Manufacturing
      16. Emerging Technologies
      17. Discussion Questions
    12. 5. Understanding the Role of Global Operations in the Modern Marketplace
      1. Benefits of Global Operations
      2. Challenges to Global Operations
      3. Global Infrastructure Design
      4. Cost Considerations
      5. Importance of Total Cost of Ownership (TCO)
      6. The Role of Political and Economic Factors
      7. Exchange Rate Fluctuations
      8. Regional Trade Agreements
      9. Impact of Nontariff Barriers
      10. Discussion Questions
    13. 6. Metrics and Frameworks for Assessing Performance
      1. Importance of Metrics and Measurement
      2. Categories of Metrics
      3. Productivity Measures
      4. Customer Service Measures
      5. Measurement Systems and Frameworks
      6. Discussion Questions
      7. Endnote
    14. Index