Introduction
Having helped business leaders solve problems for more than thirty years, I have seen as both a researcher and a practitioner that organizational life has changed in fundamental ways. One of the most profound changes has been the loss of loyalty and trust, both of which have declined globally in nearly all industrialized democracies over the past three decades. If we define loyalty as a sense of duty and support among parties in a relationship, we are safe in saying that in most organizations today, loyalty is largely contingent on favorable economics and that this foundation is increasingly unstable and uncertain. The decline of loyalty in organizations may be the irreversible consequence of globalization, the growth of market-based ...
