The Decision to Trust: How Leaders Create High-Trust Organizations

Appendix C

Trust Interventions

Trust Factor

Some Interventions to Build Trust

Low Adjustment

Be patient; for some people, building trust takes longer. Enhance the trustor's confidence by recognizing his or her achievements. Develop a supportive relationship where you are seen as being “on the trustor's side.” Correct issues or mistakes through positive and nonjudgmental dialogue. Conduct individual or group sessions where you demonstrate social support. Place low-adjustment trustors in roles that require less trust for productive and efficient exchange (roles with low variability, low risk, less complexity, fewer stakeholders). Focus on building trust not just with this individual trustor but also with his or her most trusted colleagues. ...